All Systems Operational

About This Site

Welcome to the ShipHawk platform status page. Please use this page to monitor and check in on the current status of the ShipHawk platform.

ShipHawk Website Operational
ShipHawk Application Operational
ShipHawk APIs Operational
Shipping APIs ? Operational
WMS APIs Operational
Carrier/3PL Connectors Operational
FedEx Web Services Operational
UPS Web Services Operational
USPS via Pitney Bowes Operational
USPS via Endicia Operational
DHL eCommerce Operational
LTL / Other Carrier Web Services Operational
System Connectors Operational
Oracle NetSuite SuiteApp Operational
Shopify App Operational
Amazon Web Services Operational
Acumatica App Operational
Magento Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
DHL eCommerce outage
Resolved - This incident has been resolved by DHL eCommerce

Customer impact: Some customers were unable to rate, print labels or track with DHL eCommerce.

Start Time: 1:24pm Pacific Time
End Time: 2:14pm Pacific Time
Jan 26, 16:53 PST
Identified - DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue.

Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce.

Start Time: 1:24pm Pacific Time
Jan 26, 13:38 PST
Jan 25, 2023
2023.1.0 Release
Completed - The scheduled maintenance has been completed.
Jan 25, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 PST
Update - **Updated Sandbox release timing update to allow for additional customer testing.**

As this is the first release after the peak holiday code freeze, we are going to deploy the 2023.1 release preview to sandbox early. All customers with sandbox accounts will have access to 2023.1 today.

The sandbox release is set for 12 January 2023 at 5:00pm Pacific Time.

If you would like to learn more about sandbox access, please contact your account manager or email support@shiphawk.com.
Jan 12, 09:27 PST
Scheduled - ShipHawk release 2023.1.0 is scheduled for Tuesday, 24 January 2023, starting at 8:00 PM Pacific Time. While planned maintenance allows for up to 6 hours, our standard product release is usually completed within 2 hours with less than 15 minutes of downtime.

Note: Customers with sandbox access will receive the 2023.1.0 release preview on 18 January 2023. If you would like to learn more about sandbox access, please contact your account manager or email support@shiphawk.com
Jan 9, 14:49 PST
Jan 24, 2023
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

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