tag:shiphawk.statuspage.io,2005:/historyShipHawk Status - Incident History2024-03-28T11:40:05-07:00ShipHawktag:shiphawk.statuspage.io,2005:Incident/201957932024-03-08T12:40:28-08:002024-03-08T12:40:28-08:00USPS - slower response times<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>12:40</var> PST</small><br><strong>Resolved</strong> - Resolved by USPS</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:34</var> PST</small><br><strong>Update</strong> - The incident is reported on Endicia Status page - https://status.endicia.com/</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:20</var> PST</small><br><strong>Monitoring</strong> - Our monitoring systems show that USPS APIs are responding slower than usual for some accounts. We will continue to monitor the situation.</p>tag:shiphawk.statuspage.io,2005:Incident/200420032024-03-06T02:00:56-08:002024-03-06T02:00:56-08:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:56</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time on the ShipHawk Instances: sh-p-2. <br /><br />This process may take up to 3 hours with 15 minutes of downtime.</p>tag:shiphawk.statuspage.io,2005:Incident/198123062024-01-31T02:00:31-08:002024-01-31T02:00:31-08:00Scheduled Maintenance<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>20:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>17:19</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time on the ShipHawk Instances listed below. This process may take up to 3 hours with 15 minutes of downtime.</p>tag:shiphawk.statuspage.io,2005:Incident/198123002024-01-24T02:00:40-08:002024-01-24T02:00:40-08:00Scheduled Maintenance<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>02:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>20:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>17:17</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time on the ShipHawk Instances listed below. This process may take up to 3 hours with 15 minutes of downtime.</p>tag:shiphawk.statuspage.io,2005:Incident/196712892024-01-13T22:00:14-08:002024-01-13T22:00:14-08:00Database Maintenance<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>22:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>20:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>12:47</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. This process may take up to 2 hours and we expect downtime up to 15 minutes.</p>tag:shiphawk.statuspage.io,2005:Incident/192356262023-11-28T10:21:09-08:002023-11-28T10:21:09-08:00Pitney Bowes Expedited Delivery Services partial unavailability<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:21</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:12</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>09:06</var> PST</small><br><strong>Investigating</strong> - Pitney Bowes has notified us they are experiencing an API Degraded Performance. Customers who use Pitney Bowes may experience slowness or unavailability of Pitney Bowes shipping rates or printing labels. We will continue to monitor their progress as they resolve this issue.<br /><br />For additional information use Pitney Bowes status page - https://apistatus.pitneybowes.com/incidents/z9dm61vtz8kq</p>tag:shiphawk.statuspage.io,2005:Incident/189475642023-10-27T15:44:03-07:002023-10-27T15:44:03-07:00FedEx Web Services outage<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:44</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved by FedEx.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>10:39</var> PDT</small><br><strong>Identified</strong> - We are seeing a degraded performance with FedEx web services. We will continue to monitor as FedEx works to resolve this.<br />To see current response times from FedEx you can check: https://www.shippingapimonitor.com/history.html?api=fedex</p>tag:shiphawk.statuspage.io,2005:Incident/188579102023-10-21T22:00:20-07:002023-10-21T22:00:20-07:00System maintenance<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>13:07</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. This process may take up to 2 hours and we expect downtime up to 15 minutes.</p>tag:shiphawk.statuspage.io,2005:Incident/188174282023-10-16T15:19:32-07:002023-10-16T15:19:32-07:00Pitney Bowes Expedited Delivery Services slowness<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>15:19</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved by Pitney Bowes.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>12:06</var> PDT</small><br><strong>Identified</strong> - Pitney Bowes has notified us they are experiencing an API Degraded Performance. Customers who use Pitney Bowes may experience slowness in getting shipping rates or printing labels. We will continue to monitor their progress as they resolve this issue.<br /><br />For additional information use Pitney Bowes status page - https://apistatus.pitneybowes.com/</p>tag:shiphawk.statuspage.io,2005:Incident/186266832023-10-11T02:01:05-07:002023-10-11T02:01:05-07:002023.7.0 Release<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>02:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:29</var> PDT</small><br><strong>Scheduled</strong> - ShipHawk release 2023.7.0 is scheduled for Tuesday, 10 October 2023, starting at 8:00 PM Pacific Time. While planned maintenance allows for up to 6 hours, our standard product release is usually completed within 2 hours with less than 15 minutes of downtime.<br /><br />Note: Customers with sandbox access will receive the 2023.7.0 release preview on 4 October 2023. If you would like to learn more about sandbox access, please contact your account manager or email support@shiphawk.com</p>tag:shiphawk.statuspage.io,2005:Incident/186804472023-10-07T23:00:17-07:002023-10-07T23:00:17-07:00System maintenance<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>11:19</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. This process may take up to 3 hours and we expect downtime up to 15 minutes.</p>tag:shiphawk.statuspage.io,2005:Incident/186139792023-09-30T23:00:11-07:002023-09-30T23:00:11-07:00System maintenance<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:03</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. This process may take up to 3 hours and we expect downtime up to 60 minutes.</p>tag:shiphawk.statuspage.io,2005:Incident/185032952023-09-23T23:00:10-07:002023-09-23T23:00:10-07:00System maintenance<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>11:03</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance of the core database at this time. This process may take up to 3 hours and we expect downtime up to 30 minutes.</p>tag:shiphawk.statuspage.io,2005:Incident/184422242023-09-16T23:01:13-07:002023-09-16T23:01:13-07:00System maintenance<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>23:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>18:37</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. This process may take up to 3 hours and we expect downtime up to 60 minutes.</p>tag:shiphawk.statuspage.io,2005:Incident/184943352023-09-13T15:42:48-07:002023-09-13T15:42:48-07:00Degraded API Performance<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:42</var> PDT</small><br><strong>Resolved</strong> - The incident is now fully resolved.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>14:29</var> PDT</small><br><strong>Update</strong> - API services are fully restored now. The team is still investigating the root cause and is actively monitoring it.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>14:26</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing a partial API disruption. Our team is working to identify the root cause and implement a solution. Further details will be provided shortly.</p>tag:shiphawk.statuspage.io,2005:Incident/182629062023-09-09T23:00:31-07:002023-09-09T23:00:31-07:00Database Maintenance<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>20:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>10:37</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time to perform the core database upgrade. This process may take up to 3 hours and we expect downtime up to 60 minutes.</p>tag:shiphawk.statuspage.io,2005:Incident/182629222023-09-02T23:00:39-07:002023-09-02T23:00:39-07:00System maintenance<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>10:39</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance of the core database at this time. This process may take up to 3 hours and we expect downtime up to 60 minutes.</p>tag:shiphawk.statuspage.io,2005:Incident/180899252023-08-23T02:00:10-07:002023-08-23T02:00:10-07:002023.6.0 Release<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>16:43</var> PDT</small><br><strong>Scheduled</strong> - ShipHawk release 2023.6.0 is scheduled for Tuesday, 22 August 2023, starting at 8:00 PM Pacific Time. While planned maintenance allows for up to 6 hours, our standard product release is usually completed within 2 hours with less than 15 minutes of downtime.<br /><br />Note: Customers with sandbox access will receive the 2023.6.0 release preview on 16 August 2023. If you would like to learn more about sandbox access, please contact your account manager or email support@shiphawk.com</p>tag:shiphawk.statuspage.io,2005:Incident/181760342023-08-19T21:00:29-07:002023-08-19T21:00:29-07:00System maintenance<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>10:47</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. Customers may experience slowness of the WebPortal and API during that time.</p>tag:shiphawk.statuspage.io,2005:Incident/180533142023-08-12T23:00:15-07:002023-08-12T23:00:15-07:00System maintenance<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:16</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. This process may take up to 3 hours and we expect downtime up to 15 minutes.</p>tag:shiphawk.statuspage.io,2005:Incident/176999612023-07-12T02:00:07-07:002023-07-12T02:00:07-07:002023.5.0 Release<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>07:55</var> PDT</small><br><strong>Scheduled</strong> - ShipHawk release 2023.5.0 is scheduled for Tuesday, 11 July 2023, starting at 8:00 PM Pacific Time. While planned maintenance allows for up to 6 hours, our standard product release is usually completed within 2 hours with less than 15 minutes of downtime.<br /><br />Note: Customers with sandbox access will receive the 2023.5.0 release preview on 5 July 2023. If you would like to learn more about sandbox access, please contact your account manager or email support@shiphawk.com</p>tag:shiphawk.statuspage.io,2005:Incident/175150642023-06-25T02:00:44-07:002023-06-25T02:00:44-07:00Database Maintenance<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>11:26</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time to perform the core database upgrade. We expect downtime during that maintenance which may take up to 6 hours. ShipHawk TMS services will not be available during that maintenance window.</p>tag:shiphawk.statuspage.io,2005:Incident/173435732023-06-03T23:01:08-07:002023-06-03T23:01:08-07:00System maintenance<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>23:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>11:04</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. This process may take up to 3 hours and we expect downtime up to 30 minutes.</p>tag:shiphawk.statuspage.io,2005:Incident/174568062023-06-03T09:04:58-07:002023-06-03T09:04:58-07:00NetSuite Service | US Ashburn<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>09:04</var> PDT</small><br><strong>Resolved</strong> - According to NetSuite, all services in US Ashburn data centers have been restored following the power interruption caused by a cooling system issue.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>13:03</var> PDT</small><br><strong>Identified</strong> - NetSuite notified us that NetSuite service is unavailable in US Ashburn data centers as a result of a data center physical infrastructure issue. We will continue to monitor their progress as they resolve this issue.<br /><br />Customer impact: Customers with NetSuite accounts hosted in US Ashburn may experience delays in Orders and Shipments synchronization with NetSuite.<br /><br />Additional details can be found on the NetSuite status page - https://status.netsuite.com/<br /><br />Start Time: 12:14pm Pacific Time</p>tag:shiphawk.statuspage.io,2005:Incident/172704932023-06-01T03:00:07-07:002023-06-01T03:00:07-07:002023.4.0 Release<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>03:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>13:40</var> PDT</small><br><strong>Update</strong> - The 2023.4.0 release has been canceled for tonight. The new planned date is Wednesday, 31 May, 9:00pm Pacific Time.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>13:39</var> PDT</small><br><strong>Scheduled</strong> - ShipHawk release 2023.4.0 is scheduled for Tuesday, 30 May 2023, starting at 8:00 PM Pacific Time. While planned maintenance allows for up to 6 hours, our standard product release is usually completed within 2 hours with less than 15 minutes of downtime.<br /><br />Note: Customers with sandbox access will receive the 2023.4.0 release preview on 24 May 2023. If you would like to learn more about sandbox access, please contact your account manager or email support@shiphawk.com</p>