All Systems Operational

About This Site

Welcome to the ShipHawk platform status page. Please use this page to monitor and check in on the current status of the ShipHawk platform.

ShipHawk.com Operational
ShipHawk Dashboard Operational
ShipHawk API Operational
Rates Operational
Item Search Operational
Label Printing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 29, 2017

No incidents reported today.

Apr 28, 2017

No incidents reported.

Apr 27, 2017
Resolved - After a number of attempts we've not been able to reproduce this issue. If you have any problems logging in please email support@shiphawk.com.
Apr 27, 23:22 PDT
Investigating - Some users are reporting that the https://shiphawk.com/login/ page isn't working. We're looking into this issue -- in the meantime you can sign in at https://shiphawk.com/app/sign-in
Apr 27, 09:58 PDT
Apr 26, 2017

No incidents reported.

Apr 25, 2017

No incidents reported.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017
Resolved - The root cause of the issue turned out to be a resource constraint with our Elasticsearch cluster. We have added 50% more additional capacity and are now fully operational.
Apr 19, 15:33 PDT
Update - As of now we are continuing to see some requests taking longer than normal. We're continuing to look for the root cause.
Apr 19, 11:54 PDT
Monitoring - Systems are operational now; however, we are still looking for the cause of the issue.
Apr 19, 10:50 PDT
Investigating - We are again seeing some intermittent issues at the data center, primarily affecting search. We're escalating the issue within Rackspace support.
Apr 19, 09:15 PDT
Apr 18, 2017
Resolved - This incident has been resolved.
Apr 18, 21:32 PDT
Monitoring - Rackspace was experiencing network connectivity issues at the data center where we are hosted. They have corrected the problem; we will continue to monitor.
Apr 18, 21:26 PDT
Update - Currently the app is not accessible - we've traced the issue to a network connectivity problem between the application and database servers. We're still working to identity the cause.
Apr 18, 21:11 PDT
Investigating - We're seeing an abnormal number of requests that are timing out. More information to follow.
Apr 18, 20:29 PDT
Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.