All Systems Operational

About This Site

Welcome to the ShipHawk platform status page. Please use this page to monitor and check in on the current status of the ShipHawk platform.

ShipHawk.com   Operational
ShipHawk Dashboard   Operational
ShipHawk API   Operational
Rates   Operational
Item Search   Operational
Label Printing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2018

No incidents reported today.

Jan 22, 2018

No incidents reported.

Jan 21, 2018
Resolved - This incident has been resolved.
Jan 21, 09:31 PST
Monitoring - FedEx indicates this maintenance may be continuing throughout the night tonight. We will update the incident once it is resolved.
Jan 20, 22:43 PST
Investigating - The FedEx API is was offline from 7:14 to 7:52 Pacific Time this evening, and it appears to now be returning incorrect Ground and Home Delivery rates. The FedEx (fedex.com) website reports the following:

Scheduled Maintenance
To improve your online experience with FedEx, we will be performing system maintenance on 1/20/2018, 9:00:00 PM CST – 1/21/2018, 12:01:00 AM CST. You may experience slow response times or failures during this time period.

We regret any inconvenience due to this service disruption and, as always, we appreciate your patience.
Jan 20, 21:26 PST
Jan 20, 2018
Resolved - This incident has been resolved.
Jan 20, 09:00 PST
Update - The fixes are live and the servers appear to be stable. We will continue to monitor the situation.
Jan 19, 13:12 PST
Update - We're continuing to monitor and resolve the interface and API slowdowns. We may have identified the root cause of a portion of the issue and are pushing out a hotfix now. Once the fix is live, we will provide an update.
Jan 19, 10:17 PST
Monitoring - We believe the outage was related to the elastic search issues we have been experiencing. We're pushing out a hotfix to help alleviate the amount of order lookups that are performed from the ShipHawk web portal. We will continue to monitor the situation.
Jan 19, 08:38 PST
Investigating - Currently, all access to the ShipHawk web interface is down. We will provide updates as they become available.
Jan 19, 08:24 PST
Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018
Resolved - This incident has been resolved.
Jan 16, 20:25 PST
Monitoring - The issue has been identified with our ElasticSearch server. It appears to operating normally again, but we will continue to monitor the situation and pin point the original cause of the outage. If you have any questions or concerns, please contact max@shiphawk.com
Jan 16, 14:08 PST
Investigating - The ShipHawk web interface is currently experiencing server side issues. We're actively working to resolve ASAP.
Jan 16, 13:52 PST
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.