Carrier error messages are now displayed correctly.
Posted 12 months ago. Oct 23, 2018 - 13:45 PDT
We've identified an issue where the system is returning a generic error like "Can't get label of format zpl/pdf" instead of the actual error message from the carrier. This happens in cases where the carrier returns an error such as an invalid address or account number. We expect to have this fixed within the next hour.