Service degradation

Incident Report for ShipHawk

Resolved

This incident has been resolved.

Posted Apr 18, 2017 - 21:32 PDT

Monitoring

Rackspace was experiencing network connectivity issues at the data center where we are hosted. They have corrected the problem; we will continue to monitor.

Posted Apr 18, 2017 - 21:26 PDT

Update

Currently the app is not accessible - we've traced the issue to a network connectivity problem between the application and database servers. We're still working to identity the cause.

Posted Apr 18, 2017 - 21:11 PDT

Investigating

We're seeing an abnormal number of requests that are timing out. More information to follow.

Posted Apr 18, 2017 - 20:29 PDT